Frequently Asked Questions

  • How are our watercolors made?

    Our watercolors are handcrafted according to a traditional recipe from premium mineral pigments, pure gum arabic crystals, local organic honey, distilled water, glycerine and clove essential oil. There are no other additives or fillers.
    Watercolors are mulled by hand on a glass slab. Each pan is hand poured multiple times and dries for at least three weeks.

  • Is mineral watercolor paint different from the other produced from man-made pigments?

    Yes. Mineral pigments are not as bright and saturated as synthetic pigments. Some of them especially Greens Earths does not have big tint strength.
    They are not transparent. Most of them are Semi-Opaque.
    They are perfect for painting nature, autumns and will give antique look of your paintings. It is very easy to create a color harmony with them.

  • Are the colors on the color charts the real colors?

    We do our best to represent the real colors on the images in the listing. Due to the different screen adjustments every customer can see them brighter, saturated, lighter, darker, etc. It is out of our control.

  • How to activate our paint?

    Put a few drops water on the top of the pan and wait for some minutes. Some of the mineral watecolos are more difficult to activate especially Umber and Siena.

  • Can I create a custom set?

    Yes, we have two custom palette listings in our shop available. If you have some questions about the colors, send me a message and I will do my best to help you creating your own set.

  • Can my shipping be optimized?

    If you intend to buy multiple items and think that the calculated shipping is too much, please contact me - I will optimise it if it possible.

  • Gift wrapping and packaging

    If you plan to make a gift and want a special message to be added in your package, please, send me the text. I will hand write it on a card.

  • Do we make refunds?

    Yes, we do. If there is any problem with your order or if you are not satisfied with our products, please send me a message. We can arrange partial or full refund.

  • Safety precautions when using watercolor paint

    Do not ingest, lick or put watercolor on your skin. Wash your hands after using watercolors. Do not use eating and drinking cups and plates for painting.
    Please keep children and pets away from the pans - they present a choking hazard and are not intended for use by children.